We provide 4 levels of cover. These include:

Priority Service 

• Provides telephone support between the hours of 08:45 and 17:15, 7 days a week and call reporting service 24 hours a day, 365 days a year

• Response will be within 15 working hours. Pinpoint working hours are 08.45 while 17.15 Monday to Friday excluding Christmas Day, Boxing Day and New Year’s Day

• Provides two preventative maintenance inspections per annum

• The cost of all replacement parts required during preventative and re-active visits are included

• The cost of all labour is included

Priority Service Plus

• Provides telephone support between the hours of 08:45 and 17:15, 7 days a week and call reporting service 24 hours a day, 365 days a year

• Response will be no later than the end of the very next day with the exception on Christmas Day, Boxing Day and New Year’s Day

• Provides two preventative maintenance inspections per annum

• The cost of all replacement parts required during preventative and re-active visits are included

• The cost of all labour is included

Priority Service Star

• Provides telephone support 24 hours a day, 365 days a year

• Response will be within four hours

• Provides two preventative maintenance inspections per annum

• The cost of all replacement parts required during preventative and re-active visits are included

• The cost of all labour is included

Priority call-out 24/7

• Provides telephone support 24 hours a day, 365 days a year. Response will be within four hours

• Provides one preventative maintenance inspection per annum

• The cost of all replacement parts required during preventative and re-active visits are chargeable

• The cost of all labour for reactive call-out is chargeable